Frequently Asked Questions
Unfortunately, once your order is processed, we are unable to make changes or cancel it. Please double-check your order before confirming. If there’s an issue with your order after it’s placed, contact our customer service team immediately, and we'll do our best to assist you.
We take great care in packaging and shipping your order. However, if your item arrives damaged or defective, please contact our customer support team within 30 days of receiving your order. We will assist you in arranging a return or replacement.
In order to be eligible for a refund, you have to return the product within 30 calendar days of the receipt of your item(s). The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The customer may be responsible for paying shipping costs on returns, unless you receive an incorrect item.
Most in-stock items typically ship within 1-2 business days. Delivery times vary depending on your location and the shipping method chosen at checkout. You’ll receive a tracking number once your order has shipped.
Once your order has shipped, you’ll receive an email with tracking information.
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary by location. VAT is the responsibility of the buyer. Final destination package delivery is subject to the procedures and regulations of the local authority.
We are unable to ship to the following countries: Afghanistan, Åland Islands, Ascension Island, Belarus, Brazil, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Cuba, Eritrea, French Southern Territories, Iran, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, North Korea, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkmenistan, Ukraine, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe.
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Amazon Pay, and Google Pay. If you have any trouble processing your payment, feel free to contact our customer support team.
You can enter your discount code at checkout. Make sure the code is applied before completing your purchase. If you encounter any issues, please contact our support team.
If you need assistance, you can reach our customer service team via email at admin@thespacestore.com. You can also fill out our contact form, and we’ll get back to you as soon as possible - https://thespacestore.com/pages/contact-us
Near the bottom of our homepage on TheSpaceStore.com there is a section called “The Space Store Newsletter.” Enter your email address here to receive special offers, product announcements, and more.
Yes, we offer gift cards in various denominations. You can purchase them on our website and they will be delivered to the recipient via email. Purchase here: https://thespacestore.com/products/gift-card?_pos=1&_sid=f5e8ffd7b&_ss=r&variant=4333912883229
Yes, you can visit our retail store location at 412 Market St in Chattanooga, TN. Hours: Monday-Saturday: 10am-7pm, Sundays: 11am-6pm