The Space Store ships packages every business day. We ship worldwide and use US Postal and UPS. We pass on our discounted US Postal and UPS rates to you. We further have set the International US Postal Rates 20% below that rate, to help with shipping costs.
All International shipments may have customs, duties or taxes added, to your order. The recipient of the package is responsible for these costs. Please contact your local customs or Postal Authorities, to know what these fees may be.
Some of our products are shipped directly from the supplier to our customers. Depending on the location of the particular supplier, the shipment may take up to ten days.
For 'oversized packages' and custom models, ACTUAL SHIPPING charges will apply and NOT what the shopping cart shows for shipping. The cart cannot compute over-sized packages, nor can it compute 'multiple box' shipments. You will be charged for multiple box shipments. You will be notified what the shipping options and pricing will be. If your order requires multiple boxes, we will charge the actual shipping cost. You will be contacted first.
CUSTOMS / DUTIES / TAXES
International orders likely will have customs, duties and / or taxes imposed on your shipment, before receiving your package. All of these costs are the customers responsibility. We are required to fill out the forms when we ship your package. We ALWAYS lower the price, near or cost, as to help reduce what may be imposed and charged to our customers.
Returns are accepted and given full refunds, if the item is returned in the original condition received. Refunds are then authorized and made to the method of payment that was made.
Special Orders, such as the Replica Apollo Suit cannot be cancelled, once ordered. Art Prints, Astronaut Suits and Models once shipped, cannot be cancelled. If returned, there is a 15% restocking fee. Orders older than 30 days will not be eligible for returns. Orders within that 30 day time window will be eligible for a return. We do not accept returns if your order is not to your liking. Products are only eligible for returns if the product is damaged, wrong sizing or are being exchanged for another product. After the 30 days there will be no exceptions.
Please email us for any questions at: firstname.lastname@example.org